Reverse Logistics - For a Green Environment

Aiming for a greener and safer environment has provoked the industry leaders and large business houses to recycle unused products and by-products through quick, efficient and cost effective methods. Recycling is the key word in the present day business scenario. Reverse logistics stands for all operations related to the reuse of products and materials. Similar to the logistics process in any organization, this also involves the process of planning, implementing, and controlling flow of raw materials, in-process inventory, finished goods and related information through cost effective methods. The difference lies in direction of the flow - from the point of consumption to the point of origin or reuse. This process helps industries and business houses to recapture the value of the product or ensure proper disposal.

Retailers consider merchandise or product returns as disjointed transactions. The management and sale of these surplus or returned products has thus become a challenge for the logisticians. Hence remanufacturing and refurbishing activities are considered to meet these challenges and have become a part of the reverse logistics process. Reverse logistics not only returns management, it is includes a list of related activities of after-market supply chain issues such as returns avoidance, gate keeping, and proper disposal.

A good Returns Management system combined with high service standards, are the key components of business strategies aimed towards customer retention and efficiency in operations. With a cross-functional impact, the returns management system is a definite link between marketing and logistics. By recognizing out of date revisions and components on receipt of a product saves the time, energy and space for warehousing.

Reverse Logistics is a way to discover reusable solutions for unutilized and depreciating assets. These assets can turn into valuable investments if they are remarketed completely or in parts, through partial or complete recycling. The logistics companies include reverse logistic services as a part of the complete package of customized logistics solution.

The integrated Reverse Logistics and Return Management services checks warranty & lease returns, refurbishes a vast array of products through testing and debugging, repackaging to meet retail fulfillment targets. Besides providing RMA support, web based inquiry and reporting, the reverse logistics team also ensures proper disposal through remarketing and recycling of products.

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Making your Enterprise Smarter with Actionable Intelligence

Although organizations have access to large amounts of information, that information has no value unless the data is converted into relevant, manageable intelligence so that it enables actionable intelligence and informed decision making. Mission-critical information that can be easily understood, used, and shared to improve performance and profitability is what is called “Actionable Intelligence.” Actionable Intelligence has an impact on almost every product and process that touches the customers. It indicates the areas for improvement and areas for revenue opportunities.

Most organizations focus on quantitative analysis and analytics tools to help them optimize and improve their performance. The right data can provide actionable insights that indicate what is working and what might not be working so well, which can help in planning a strategy. It is therefore essential to have advanced analytics in business, but what is just as import is having the right tools and using them effectively.

A smarter enterprise with actionable intelligence

With actionable insights in real time, businesses can make faster, smarter operating decisions and also establish automated business processes. With an efficient actionable intelligence tool, it is possible to:

  • Allow game developers and social commerce companies to incessantly enhance customer acquisition, engagement and monetization campaigns as it helps to evaluate data in real-time from across social, mobile and web platforms

  • Update the capability of capturing broad data, discovering significant insights, and close the loop with automated action

  • Trace user behaviors in real-time and get instantaneous feedback on what is working and what is not, enabling optimization on the fly

  • Utilize visualization interfaces that facilitate the understanding of business performance, which enables quicker and more intelligent operating decisions.

Ideally, actionable intelligence needs to express a comprehensive and precise picture of how well your organization functions. And to achieve that accuracy, it is imperative that your actionable intelligence is based on customer interactions. This way it is likely to have a true-to-life sample from which to derive insightful inferences. With actionable intelligence, it is possible to target your activities for maximum return. It zeroes in on the most significant information with precision, urgency and cost efficiency, and is more than just useful information. It not only helps in generating revenue—it also helps in unearthing new sales opportunities and increasing the value of existing customers.

With the right tool, your social media analytics can go beyond simple metrics. It can allow you to concentrate on a broad array of data from social media that will help you understand which events, content and user segments propels the most revenue.

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Sales Effectiveness Tool – Your Route Map to Efficient Sales Leads

The world is an automated one today. Sales activities and sales effectiveness be it in revenues or on field reports are unique, as the success is greatly dependent on both interpersonal skills as well as sales effectiveness tools that are used. It is known fact, that a call center communication with any user can be highly managed and mechanized even to the scripts used by the agent.

Sales effectiveness results in a certain benefits. They are-

1. Minimized revenues and maximized wallet share through quicker sales cycles

2. The level of customer satisfaction is increased that results in return business

3. There is greater innovation owing to better customer insight via real time data

4. There is cost efficiency through reduced sales expenses and better customer coverage

Today, leading service providers have introduced efficient sales effectiveness tool and applications that helps in increasing your pipeline velocity. Furthermore, it leads to effective sales pipeline management that creates beneficial sales cycles with consistent results. Therefore, closing sales becomes much easier than before.

That is not all. Sales effectiveness also depends on interpersonal and social networking. Today it is an essential aspect to attain sales leads and convert people to potential clients.

The sales effectiveness tool provided by eminent service providers reduce the total time that used to be consumed in prospect research. This means today, you connect with a greater percentage of people and source out important sales contact information in a lesser time. Furthermore, it helps in the prioritization of your sales pipeline depending on your relationship strength.

With such a tool at work, you can make significant changes in your organization’s workflow. From increasing pipeline velocity to maximizing the overall sales per quarter, the tool takes care of all.

Apart from simplifying the workflow, sales effectiveness tool allows you to carry on an effective sales pipeline management. This is done by organizing and combining all your separate contact information, irrespective of where it is stored and further merges it with the biggest data/relationship store that has almost a billion relationships.

Also read on: Sales Productivity Solution

Virtual Event software to Enhance Sales

Sales productivity has increased with new and advanced technologies. From the confines of physical interaction, sales tactics has moved to the world of virtual power. Businesses have innumerable opportunities to leverage their sales with the help of technology. With internet and email becoming passé, another fascinating avenue for businesses to improve sales productivity, is the advanced research leading towards the development of video conferencing. Virtual events are bringing about tremendous changes in the day to day functioning and enterprises have realized the capabilities of these events. By way of decreasing costs and providing more opportunities to gain more revenues, virtual event solutions provide enterprises with an edge in the market.


Enterprises can enhance content deliveries and develop customer relationships with virtual events. Businesses have also recognized the possibilities of conducting online meetings, and with the help of virtual event software, people located in different geographical locations can be assembled and addressed at the same time. As all issues can be resolved and discussed collectively in an amiable manner at a particular place and time, there is a positive response and the added benefit of savings in unnecessary travel expenditure for these events.


Virtual events, through its ability to incorporate live user interactivity and full-text searchable video bring in enormous benefits for the enterprise. Without a rise in costs sharing of knowledge becomes equally easy as does content distribution. Online meeting tools like WebEx Go-to-Meeting extend the life-cycle of live events for enterprises and these solutions can be accessed anytime and employees can access the meetings even after the event has ended. Virtual events combine live presentations of speakers and presenters with content that can be produced on demand and can be retrieved whenever it is required. Being a smart alternative to in-person events, it can bring about savings of nearly 90 percent.


Investing in an optimized virtual event software solution is the best option for global enterprises as the value of communication and respects the usage and spread of technology brings in better prospects for their enterprise. Virtual event software supersedes all traditional methods that are obsolete and ineffective and powers corporate growth with new sales enhancing approaches. It helps to keep abreast of the latest technologies and trends, and this is why most leading corporations are adopting  a virtual event software solution to convey sales training content and corporate presentations to their global sales forces.


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Ideal Supply Chain Postponement Strategy

With rising customer expectations for customized products and demand for new innovative products all the time is making industry and market leaders jittery as they need to find ways to improve efficiency while remaining agile enough to respond to changes in the global marketplace. As a result, they are facing shortened product life cycles, with products becoming obsolete faster, companies are creating lesser quantity of goods as they are not willing to hold on to inventory for long.

One innovative response to this challenge is postponement, also known as “delayed differentiation.” Postponement is an adaptive supply chain strategy that enables companies to dramatically reduce inventory while improving customer service. Enterprises today are finding themselves warehousing finished goods that are just lying around without generating any revenue, affecting the bottom-line.

Most companies are today adopting the postponement model i.e. a demand-driven supply chain model wherein firms postpone the creation or delivery of the final product for as long as possible or till they get a confirmed order. This is having a positive impact on the bottom line as the decisions about the transportation of products or the conversion of products is postponed until an order is received. Thus companies work on a lean and mean supply chain.

To address the complexities of change related to postponement implementation, many companies are looking to outsource their supply chain with final assembly, configuration, test and packaging closer to the consumers. This helps to minimize the increasing occurrences of demand volatility. This increases profitability by reducing the inventory overheads, do away with obsolete inventory, increases intellectual property protection at the same time reducing warehousing, rework, freight etc.

Many companies are not open to accepting postponement as an option due to the mis perceptions that exist in the marketplace regarding the risks, costs, and benefits of implementing postponement strategies. Many of them do not understand the postponement strategy.

To successfully implement supply chain postponement and improve customer satisfaction while minimizing inventory costs, companies need to improve their ability to respond to changes in demand from local and global markets.

 

Learn more about :- warehousing services ,Systems Integration , retail packaging & supply chain management

 

Candidate Research- A Broader Perspective of the Social Media Networks

The coffee house is an all time favorite place for networking between friends, colleagues, business counterparts, comrades and the like. Over a cup of coffee, what transpires can be anything from the weather conditions, to business problems and solutions, impact of stock market on business, new technology in the work front, a job offering or even search candidates for a new assistant or candidate referral for even a CEO. However, with the technological development, the glass barriers of the coffee house have given way to a wider and bigger network, the Internet. This has opened communication channels across geographical boundaries. The social media components and the technological innovations together has given rise to a number of social, professional and business networking sites used for professional connections, career enhancement employee recruitment, scouting for scarce skills as well as developing a candidate pool of potential employees.

With social networking coming of age, the trend is now towards understanding and uncovering relationships among individuals and groups in both personal and professional contexts. Social Network Analysis is a powerful social business application with a multidisciplinary research method to analyze, map and measure the collective relationships of individuals, teams, and entire companies. Such analysis helps the HR departments and HR personnel to find candidates who would fit the bill as per the requirement of the organizations. Understanding the professional and social relationships maximizes communication, nurtures supportive relationships that can be depended upon for getting good and efficient candidate referrals.

Visual representation of these social networks conveys the data analysis through innovative software updates such as social mapping, and can be used as a service on real-time data research over the Web with instantaneous user interaction. These social maps can also be embedded into other websites using iframes. All these developments along with the use of web space has made business networking and professional networking a cost effective and highly committed method of generating business and expanding your professional relationships across the globe. For the people looking out for job offers, these social media networking sites creates a pool of contacts for drawings leads, referrals, organizations wherein one can look out for opportunities, and career progress.

On the HR front, these social media networking play a very vital role in career advancement and professional success. Through these networks, it is possible to broadcast available positions in the organizations. Most of the top applicants with high profile come as candidate referrals or sourced through employee networks or social media networks. This method also pools in passive candidates who are not on active search list. Besides, such referrals save the time and energy in conducting candidate research for specific skills as per the organizational requirement. It becomes easier to choose a candidate from the candidate pool of potential employees with technical, medical, HR, or IT skills.

Also read on: Sales Pipeline

Enhancing Sales with Video Tools

Global enterprises would want to have optimized sales teams who can handle all kind of prospective buyers with ease, thereby ensuring higher sales and higher returns! But is that truly possible? Unfortunately, things especially within the sales realm are never that easy to achieve! Regrettably that’s never the case and getting great sales are not that easy! Sales training is an important aspect of ensuring that your sales team is in tune with newer additions, case studies and newer ways on dealing with prospective clients. Even as the business world evolves, global entities and their sales training processes should also grow with the times.


Globally enterprises are always eager to understand how to recreate and reuse the knowledge that often exists in sales meetings and conferences and one way of doing exactly that is by utilizing video based training methods. Such video based training methodologies can offer sales professionals who may have missed such sales conferences/ meetings the unique opportunity to still gain the knowledge from these events through video training. Such global corporations are coming to terms with the advantages of on-demand video owing to its rather economical and inherent sales training enhancing skills. With the added benefits of saving up on travelling costs that may have been incurred by employing translators or sales training programs, such video training methods are fast gaining world-wide acceptance from all global corporations.


Global enterprises can ensure that with the right kind of video training mechanism in place, searching for relevant content becomes quite a hassle-free venture for sales persons on the go. Furthermore most video training methods also permit effortless repeated viewing abilities. Also with enhanced access and better retentive capacity among sales personnel owing to the audio-visual nature of sales training content, enterprises will surely see a marked difference in the way sales is conducted and carried out.


With content availability being so within reach enterprises understand the importance of constant updating of sales related content for better sales promotions. And video training methods are simply aiding such enterprises with such needs. Additionally these methods can be ably engaged in ensuring that new employees also benefit and can join the sales promotion processes swiftly without any hitch.


Optimized video based training programs have recently been in use to promote corporate culture within the enterprise through inclusion of CEO’s speeches on important achievements by the enterprise or by including the Vice President’s speech on the innovative new products that the enterprise may have come up with. Additionally with the inclusion of testimonials and feedback from customers, sales personnel can comprehend the clients they may have to deal with the and the expectations they may carry.


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Growth of Home Based Call Centers

The call center industry can be best described as versatile and dynamic. It is a prospering income path for many youngsters and home based workers. Given the present day and age, call center consultants and owners, have realized the key to their success in this competitive industry. This is the ability to satisfy client needs and requirements within the specified time and the capacity to be available for a greater span of time for addressing queries and providing assistance.

The call center industry has undergone layers of modifications over the past few years. At present, we find most call center owners coming to a decision to shift their workforce. The idea is to make adequate provisions so that they can work from home. The direct outcome would be reduced operating expenses. Depending upon certain technological developments, the call center representatives based out of their individual residences are capable of functioning better resulting in increased productivity. They carry on with their operations from home at their own ease and convenience.

It is  a noted fact that, work at home call centers are efficient in maintaining a continuous business flow that requires active scaling to fit in the spikes in high demand. Therefore, these call centers end up hiring professionals on project base or contract base. These temporary workforce work from their respective residences and fulfill the various targets and urgent assignments. There are two critical concerns that need to be tackled here. The first one to ensure compliance and second one is to make online arrangements so that all corporate data and other official resources are available to the call center employees to carry on their everyday work.

Today the advancements and the new scientific and technological discoveries have a solution to every concern. Several IT brands have introduced new age work at home call center solutions. Popular service providers in this category have come up with upgraded and innovative solutions such as a useful DVD platform.  This enables the call centers to establish and provision virtual workspaces equipped with call centre system applications in a definite area. Furthermore, this pervades equally amongst the workforces that are hired on a contractual basis. The first one is meant to save the worker’s unmanaged home desktop. The second one is suppose to manage and operate the virtual workspace that runs the call center applications.

Today, majority of organizations attach a great significance to the work process over infrastructure. The same holds true for BPO industry and call centers. Therefore, more IT concerns huge and small are finding out cost-effective solutions that would permit the growth of work at home call centers.

Know more on -  Desktop virtualization,  virtualization solutions

Development of Engineering Outsourcing Services

Today the world economy has opened up to outsourcing of services in almost every field. Engineering is one of the predominant areas. However, amidst all the outsourcing that has been taking place within the past few years, one has to be aware of the ongoing competition. Speaking on the same line, the growth and development of engineering services outsourcing is attaining greater prominence. Outsourcing of services mostly takes place in segments such as automotive marketing, aerospace engineering and other allied industrial machined parts and products.

Engineering services outsourcing in India is currently at a fledgling phase. However, with a strong base in the automotive and aerospace department, focus is given on other industrial sectors as well. Outsourcing for engineering services has started to take place in India as early as 1980’s. Hence, it is important that organization’s need to adopt an all-inclusive approach so that they can develop capacities for engineering outsourcing on a bigger scale. This will also enable them to undertake huge projects.

Our economy has witnessed the emergence of renowned engineering services outsourcing companies in India as well as abroad. These companies have their own team of engineering consultants involved in industrious assignments in varied domains such as oil and gas transportation, product realization solutions, designing civil structures, concept designing, power generation, industrial components and products and other enterprising engineering projects.

Furthermore, the engineering concerns houses their own global product development teams and networks that conduct detailed research to offer users and clients value-optimized solutions. Selected services offered are listed below-

  • Design and detailing

  • Manufacturing engineering

  • Plant and Process

  • Sustenance engineering

  • Special Services

  • Technical Publications

  • Embedded Systems

  • Engineering Analysis

Other advantages and benefits that accrue to customers and users from engineering outsourcing services too are listed below-

  • There is a greater focus given on core activities

  • You can experience more manpower flexibility

  • Time to market is faster

  • Production development costs are minimized to a great extent

  • There is knowledge retention

  • You are able to shift to a variable cost model

The main reason for the growth and development of engineering services outsourcing integration of product development, cost reduction and having the availability to a vast talent pool globally.

Aerospace engineering services are yet another domain where the outsourcing pace has increased both in military as well as commercial sphere. Any new product before being supplied undergoes numerous stages of examination and other testing formalities so that they are able to cater to the varied needs of clients and users from round the globe.

Click here for more on aero engine services ,aerospace manufacturing engineeringprecision machining services

 

Prospects for Aerospace Manufacturing

Taking a flight and reaching a destination is no rocket science today. Decades back from now the same was considered as a rare technology. Hence, today in this 21st century all the development that you notice in the field of aircraft development and technology, all of it is due to the constant innovation and dedicated service out forward by the aerospace manufacturing engineering industry.

It is an established fact that the airplanes have to withstand harsh conditions and other atmospheric hardships, such as tough winds. Therefore, aero machined parts needs to be made durable and long lasting. Majority of aero engine services use steel and aluminum for aero products and other machined parts. Simultaneously, they need to be light bodied as well for being able to glide through the air effortlessly. Apart from that, there are also certain weight limitations to be adhered.

In today’s technological era, computer programs and innovative applications has played a significant role to enable the aerospace manufacturing engineering companies process aircrafts design efficiently. Today, these programs are used to develop the aircraft engine almost virtually, to have a rough sketch. At the same time, other testing procedures too carried on with computer assistance. After that, all crucial information is electronically sent to the subcontractors responsible for further processing processes.

 

In the recent past, there have been eminent engineering services outsourcing companies that have extended its base to the Aerospace sector. These companies own new age state-of-the-art machinery and other equipments that help in manufacturing aerospace-machined parts and other allied aero structure components. Each product or machinery parts aught to adhere on to certain quality standards as per the aerospace industry. The Machining Technology used, are as follows:-

  • 3/4/5 axis machining centers

  • Assembly and other bench work activities

  • 2/3 axis CNC turning and milling,3 axis vertical turret lathes

     

Furthermore, the Inspection Facility centers are fully equipped and facilitates in the following processes:-

  • Helps to coordinate Measuring Machine (CMM)

  • Carries out Leica microscope and Millipore testing for Dirt and chip level content (Clean room)

  • Essential inspection of other instruments / gauges

Apart from this few other facilities offered by the modern day aerospace engineering outsourcing companies are assembly process, manufacturing process planning, value engineering, rever4se engineering, value analysis, tooling design and development, CMC program coding, assembly tooling and design and many others.

However, the future of aero engine services promising and is in an expanding stage. As there is increase in the fuel costs, most of the airlines are prepared to replace former airplanes with fresh fuel-efficient models that helps is minimizing overhead. The aerospace manufacturing sector is not directly affected by the economic fluctuations that other influences other manufacturing fields.

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